General information on the handling of your data

The protection of your data is very important for hc24.de. As a result, we would like you to understand how hc24.de handles your data. Our data protection principles described below explain in detail what information we collect about you, and what happens to this data. Please take the time to read our data protection principles, because we believe that you should know as much as possible about what happens to your data.

  1. Note for children and young people
    We regret that people under 18 years of age are not allowed to use our service.

  2. What data does hc24.de collect?
    Basically, you can visit our website without giving us personal data. If you decide to play an active part in our marketplace, we need to obtain the following data from you:

    User name and password, salutation, surname, e-mail address and the data of what you are offering or searching for.

    This information is data without which it is simply impossible for us to process your offer or your inquiry. We have indicated all the boxes relating to this essential data as follows: "*".

    This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.

    In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transfered to a Google server in the USA and truncated there. The IP-anonymisation is active on this website.

    Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.

    The IP-address, that your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser: https://tools.google.com/dlpage/gaoptout?hl=en.

    As an alternative to the browser Addon or within browsers on mobile devices, you can click this link in order to opt-out from being tracked by Google Analytics within this website in the future (the opt-out applies only for the browser in which you set it and within this domain). An opt-out cookie will be stored on your device, which means that you’ll have to click this link again, if you delete your cookies.

  3. Cookies
    We wish to inform you that hc24.de uses so-called cookies to the extent described below.

    First, we send you so-called persistent cookies, which enable us to record the search criteria that you enter when searching our property database, and we store this information for our internal evaluations. We wish to know the data that is gathered in this manner – anonymously, as you would expect – in order to tailor our offer even better to the needs of our customers. If you wish to prevent this from happening, you can do this by deactivating cookies (see below). Deactivation has no effect on the availability or appearance of our site.

    Secondly, we use so-called session cookies which give you an anonymous session ID for the duration of a visit to our site. This session ID enables us to recognize you as a particular anonymous user. As a result, we can generate continuity for you in the course of your visit, and can for example avoid you always being presented with the same advertising pop-ups. The session cookie and your session ID will be deleted at the end of your visit to our site. If you do not accept this cookie, we regret that it will not be possible for us to provide you with a correctly functioning marketplace.

    What are cookies?

    1. Cookies are alphanumeric identification signs which we transmit by means of your web browser to your computer. They enable our systems to differentiate your browser temporarily from others.
    2. The help function in the menu bar on most web browsers explains to you how you can set your browser so it no longer accepts cookies, or does so only with restrictions. There, you can also find out how you need to configure your browser so it informs you when your computer is "offered" a cookie. We must inform you, however, that you can only use and experience all the functions of our website if you activate cookie acceptance. Therefore, we recommend that you leave the cookie function of your browser switched on when you visit our website.
    3. We also recommend that when you finish using a computer that you share with others, and the browser of which is set to accept cookies, you should always log off completely.

  4. What does hc24.de use your data for?
    First and foremost:

    Your registration data is neither sold, nor is it passed on to third parties without authorization for other commercial reasons.

    Our service of providing a market platform for providers and potential tenants of property has the particular feature of establishing contacts between providers and potential tenants.
    This is done by, amongst other means, passing on particular contact information that enables the users to undertake direct negotiations with one another.
    The contact information passed on for this purpose involves:

    • As a provider: all information that you enter when placing the dwelling and giving information regarding the person to contact.
    • As potential tenant: all information that you enter in the contact form

    We enable you to conduct an evaluation of our platform and of the services of partner and third-party companies that you find there, as a means of orientation for other users. No personal data is collected in the evaluation form. The evaluation can be submitted anonymously, and submission is voluntary.

    At the same time, we use your data to the extent this is necessary for undertaking and handling contractual relationships that have been entered into, such as for sending invoices or establishing contact if problems arise.

    Finally, we use the data of all participants in order effectively to counteract possible misuse of our property marketplace in the interests of honest users, and in order to protect our customers against loss in such cases.

    So that your offers come to the attention of as many potential clients as possible, we place some advertisements on cooperating property websites. As you would expect, this means we have to pass on your contact data (see above) to the cooperating property website.
    If you do not wish to participate in this additional service, you can object to the associated forwarding of your data at any time by sending a corresponding e-mail to info@hc24.de.

  5. Is hc24.de allowed to pass on your data to others?
    We never pass on your data to third parties except in the cases stated in section 4.

    However, there may be an exceptional situations in which we are legally obliged to pass on your personal data to third parties, such as in the course of official crime investigation measures.

    If there is a complaint relating to misuse of the hc24.de marketplace, it is a condition for forwarding of data to other users that there must be justified and documented grounds indicating that misuse has occurred.

  6. What do others do with your data?
    Unless stated otherwise, these only ever deal with our use and the application of your personal data.

    Please note: If you give your data to third parties, whether these be providers or potential tenants on our website or on other websites, it is possible for your data to be used there for an extremely wide range of purposes

    If you utilize the services provided by third parties, the general terms and conditions of business and data protection guidelines of those companies apply. hc24.de does no check these conditions and guidelines.
    We recommend that you first find out about these providers and what they do with your data before you make use of their services and give them your personal data.

    Please remember in this connection that whenever you click an external link, you will be directed to the website of another Internet provider.